Clinical Team Manager
|
MSI Reproductive Choices
- Career category: Health professional
- Job type: Job
- Organisation type: Civil Society
- Remote option: No
- Right to work requirements: Right to work required in advance
- Remuneration: GBP 42,213.23 GBP-GBP 47,488.40 GBP / yearly
- Work schedule: Part-time/ Pro-rata
- Length of contract: Permanent
- Deadline: 19/07/2026
- Location: United Kingdom
Only when choice is a reality for each of us, can we create a better, more equal world for everyone. Here at MSI Reproductive Choices UK (MSI UK) we are proud to be a social enterprise that is changing the world for the better, we reinvest and donate our profits towards creating a positive social change across 37 countries globally. As one of the world’s leading providers of sexual and reproductive healthcare our aim is simple: to empower clients to make the reproductive choices that are right for them.
The role
As a Clinical Team Manager, you will play a pivotal leadership role within MSI Reproductive Choices UK’s contact-centre services, ensuring that clients receive safe, high-quality, and compassionate care every time they access our service. You will lead clinical teams operating in a fast-paced, demand-led environment, balancing clinical governance, operational effectiveness, and people leadership to deliver consistently excellent outcomes.
The role is responsible for creating a supportive, inclusive, and high-performing team culture where colleagues feel valued, supported, and confident in their practice. Through visible leadership, coaching, and role-modelling, you will enable clinical staff to perform at their best while maintaining MSI UK’s client-centred care philosophy and Just and Learning culture.
You will provide clear workforce leadership across performance, wellbeing, and professional development, ensuring teams are appropriately resourced, skilled, and supported to meet service demands across core, evening, and weekend operating hours. Working closely with Clinical Quality Managers and wider operational colleagues, you will contribute to continuous improvement, effective risk management, and the consistent application of clinical and organisational standards.
This is a hands-on leadership role requiring strong emotional intelligence, sound clinical judgement, and the ability to lead people confidently through complexity and change. Your leadership will directly influence client experience, team engagement, and the overall effectiveness and sustainability of our contact-centre services.
To perform this role, it is essential that you have the following skills:
• Strong people leadership and coaching capability in an operational environment
• Ability to manage performance using data, insight, and professional judgement
• Clear, confident communicator with the ability to influence and challenge appropriately
• Sound decision-making in complex or pressured situations
• Strong organisational skills with the ability to prioritise competing demands
To perform this role, it is essential that you have the following experience:
• Proven experience managing clinical or regulated teams within a contact-centre or high-volume operational setting
• Demonstrable experience of people management, including performance management, capability building, and employee engagement
• Experience working within CQC-regulated services, with a strong understanding of regulatory standards, inspection requirements, and evidence-based assurance
• Practical experience of applying clinical governance frameworks, quality assurance processes, and continuous improvement activity
• Experience operating within shift-based or demand-led workforce models, balancing quality, productivity, and wellbeing
As a Clinical Team Manager, you will play a pivotal leadership role within MSI Reproductive Choices UK’s contact-centre services, ensuring that clients receive safe, high-quality, and compassionate care every time they access our service. You will lead clinical teams operating in a fast-paced, demand-led environment, balancing clinical governance, operational effectiveness, and people leadership to deliver consistently excellent outcomes.
The role is responsible for creating a supportive, inclusive, and high-performing team culture where colleagues feel valued, supported, and confident in their practice. Through visible leadership, coaching, and role-modelling, you will enable clinical staff to perform at their best while maintaining MSI UK’s client-centred care philosophy and Just and Learning culture.
You will provide clear workforce leadership across performance, wellbeing, and professional development, ensuring teams are appropriately resourced, skilled, and supported to meet service demands across core, evening, and weekend operating hours. Working closely with Clinical Quality Managers and wider operational colleagues, you will contribute to continuous improvement, effective risk management, and the consistent application of clinical and organisational standards.
This is a hands-on leadership role requiring strong emotional intelligence, sound clinical judgement, and the ability to lead people confidently through complexity and change. Your leadership will directly influence client experience, team engagement, and the overall effectiveness and sustainability of our contact-centre services.
To perform this role, it is essential that you have the following skills:
• Strong people leadership and coaching capability in an operational environment
• Ability to manage performance using data, insight, and professional judgement
• Clear, confident communicator with the ability to influence and challenge appropriately
• Sound decision-making in complex or pressured situations
• Strong organisational skills with the ability to prioritise competing demands
To perform this role, it is essential that you have the following experience:
• Proven experience managing clinical or regulated teams within a contact-centre or high-volume operational setting
• Demonstrable experience of people management, including performance management, capability building, and employee engagement
• Experience working within CQC-regulated services, with a strong understanding of regulatory standards, inspection requirements, and evidence-based assurance
• Practical experience of applying clinical governance frameworks, quality assurance processes, and continuous improvement activity
• Experience operating within shift-based or demand-led workforce models, balancing quality, productivity, and wellbeing
*When clicking on “Apply”, you will be redirected to the original job announcement and details
*There are individuals who may use GenderJobs.org name and trademark in emails and on websites in an attempt to solicit fees from interested job-seekers. Some examples of these fees are placement fees or immigration processing fees. GenderJobs.org does not use recruiting or placement agencies that charge candidates an up-front fee of any kind. If you suspect that you have been a victim of fraud from someone pretending to be GenderJobs.org, please contact us at [email protected]