Client Care Coordinator
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MSI Reproductive Choices
- Career category: Health professional
- Job type: Job
- Organisation type: Civil Society
- Remote option: No
- Right to work requirements: Right to work required in advance
- Remuneration: GBP 25,528.04 GBP / yearly
- Work schedule: Full-time
- Length of contract: Permanent
- Deadline: 03/07/2026
- Location: United Kingdom
Only when choice is a reality for each of us, can we create a better, more equal world for everyone. Here at MSI Reproductive Choices UK we are proud to be a social enterprise that is changing the world for the better, we reinvest and donate or profits towards creating a positive social change across 36 countries globally.
As one of the world’s leading providers of sexual and productive healthcare our aim is simple: to empower clients to make the reproductive choices that right for them. That is what we mean by client-centred care.
At MSI Reproductive Choices UK our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us
The role
Our Client Care Coordinators are responsible for supporting our clients in a caring, compassionate way through various stages of their treatment. Depending on which team you are part of this could be at the very start of their Treatment Pathway via the telephone or an online platform, or when one of our clients walks through the front door of one of our Treatment Centres. The Client Care Coordinator is a vital role in our organisation so that we can deliver the best first impressions, accurate tailored support and information, and treatment in the swiftest time possible for all our clients.
In this role, you will handle customer enquiries, resolving issues efficiently and providing accurate information. You will work closely with your colleagues to ensure clients receive the best possible experience, while maintaining high standards of service at all times.
As one of the world’s leading providers of sexual and productive healthcare our aim is simple: to empower clients to make the reproductive choices that right for them. That is what we mean by client-centred care.
At MSI Reproductive Choices UK our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us
The role
Our Client Care Coordinators are responsible for supporting our clients in a caring, compassionate way through various stages of their treatment. Depending on which team you are part of this could be at the very start of their Treatment Pathway via the telephone or an online platform, or when one of our clients walks through the front door of one of our Treatment Centres. The Client Care Coordinator is a vital role in our organisation so that we can deliver the best first impressions, accurate tailored support and information, and treatment in the swiftest time possible for all our clients.
In this role, you will handle customer enquiries, resolving issues efficiently and providing accurate information. You will work closely with your colleagues to ensure clients receive the best possible experience, while maintaining high standards of service at all times.
There will also be occasions where travel to Dudley (Merry Hill) and other potential new Community Treatment Hubs is required, depending on business needs. In return, you’ll benefit from onsite parking, travel reimbursement for any additional site visits, and the chance to work in a state-of-the-art centre.
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