Intake and Assessment Worker

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Women's Legal Service Victoria

Hybrid
  • Career category: Legal
  • Job type: Job
  • Experience level: Not specified
  • Organisation type: Civil Society
  • Remote option: Hybrid
  • Right to work requirements: Not specified
  • Remuneration: Remuneration not disclosed
  • Work schedule: Flexible
  • Deadline: 26/06/2026
  • Location: Australia
Diversity, Equality and Inclusion (DEI) GBV / VAWG Human rights
About Us
For over 40 years Women’s Legal Service Victoria (Women’s Legal) has championed women’s rights to live free from violence. We are a dedicated team with a passion for working with women and non-binary people to live free from violence and discrimination by:
  • Providing high quality integrated legal services for Victorian women and non-binary people who are victim-survivors of family violence and disadvantaged or marginalised by structural and systemic barriers.
  • Building the capacity of professionals who work with women and non-binary people, to better understand the law and navigate the legal system safely.
  • Advancing gender equality by challenging unsafe and discriminatory policies and laws and informing and advocating for legal and policy initiatives that respect and promote the rights of women and non-binary people.

About the Role
As an Intake and Assessment Worker, you will be the first point of contact for women and non-binary people seeking legal support, playing a critical role in ensuring they receive timely, compassionate, culturally sensitive and high-quality assistance. Working within a multidisciplinary legal service, you will conduct intake assessments against our eligibility criteria, triage matters, and books client appointments. Where help seekers are not eligible for our service, you will provide accurate legal information and facilitate referrals to legal and support services. This is a dynamic role where your ability to balance client care, sound judgement, and administrative precision will directly contribute to improving access to justice and safety outcomes for women and non-binary people.

Key requirements include:
  • Experience gathering and assessing sensitive client information to make sound judgements about eligibility, risk, or support needs, preferably in a legal or community services setting
  • Strong understanding and practical application of trauma informed and culturally safe practices, including the ability to identify and respond to high risk issues such as safety and suicide
  • Demonstrated ability to communicate effectively and respectfully with clients from diverse backgrounds, including culturally diverse communities and people experiencing disadvantage or vulnerability
  • High level oral and written communication skills, with the ability to engage effectively with clients, colleagues, and external stakeholders
  • Excellent organisational skills, including the ability to prioritise work, manage multiple tasks, and maintain high quality outcomes in a fast paced environment
  • Proficiency in client management systems, document management, and the Microsoft Office Suite, with strong attention to detail and accuracy
  • Strong research and problem solving skills, with a solution focused and resourceful approach
  • Demonstrated flexibility and adaptability in a changing environment, with a commitment to continuous improvement.

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