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Action Canada for Sexual Health and Rights

Remote (local)
  • Career category: Comms/ Digital/ Media, Programme/ Project design & management
  • Job type: Job
  • Experience level: 5-10 years
  • Organisation type: Civil Society
  • Remote option: Remote (local)
  • Right to work requirements: Right to work required in advance
  • Remuneration: $65,863 CAD / yearly
  • Work schedule: Full-time
  • Length of contract: Temporary/ Fixed-term
  • Deadline: 15/04/2025
  • Location: Canada 
Sexual & reproductive rights (SRHR) Health
Who We Are

Action Canada for Sexual Health and Rights is a progressive, pro-choice charitable organization committed to advancing and upholding sexual and reproductive rights in Canada and globally. To achieve our mission, Action Canada engages in health promotion, legal and policy advocacy, campaigns, and movement-building.

Job Duties and Responsibilities


Key Responsibilities include but are not limited to:

  • Assessing and connecting pregnant people with supports to access abortion care, including financial assistance, logistical support, and evidence-based information;
  • Case management, including the booking of accommodations and travel supports;
  • Using project management software to track case logistics;
  • Answering Access Line phone calls, texts, and emails to provide sexual and reproductive health information and referrals;
  • Mapping and connecting callers with relevant external supports, where appropriate (e.g.: domestic violence supports, mental health supports, etc.);
  • Identifying necessary updates to directories of sexual health providers, and undertaking outreach for updates as required;
  • Providing options counselling to callers seeking information on pregnancy options, and post-abortion counselling to callers seeking support after having an abortion (training provided);
  • Entering client and financial tracking data in a timely manner, assisting with monthly reporting for the Access Line and Access Fund;
  • Engaging in partnership work with volunteers and local, regional, and national partners to better understand the terrain of abortion access in Canada and ensure smooth processes to best support clients;
  • Other duties as may be required by the Employer.

Qualifications

  • A high level of knowledge and comfort in discussing pregnancy options, including abortion;
  • A high level of knowledge and comfort in discussing sexual health matters, including Sexually Transmitted Infections, safer sex, etc.;
  • Ability to work proactively and independently to provide support for Access Line callers;
  • A commitment to low-barrier and trauma-informed client support;
  • Keen attention to detail and ability to track data;
  • Strong logistical skills, to support clients by booking travel, accommodations, and coordinating with service providers;
  • Ability to evaluate information and resources and provide recommendations to clients;
  • Excellent verbal communication skills in French and English;
  • Strong active listening skills with an emphasis on patience, non-judgment, and empathy;
  • Previous experience in client case management or customer support;
  • Experience in community health settings is an asset;
  • Lived experience of the barriers faced by clients is an asset;
  • Experience working collaboratively with partners and stewarding relationships;
  • Self-directed and motivated;
  • Strong ability to self-reflect, seek support, and learn from challenges when managing complex cases;
  • Knowledge, understanding, and commitment to reproductive rights and a person’s right to determine their own reproductive choices, anti-racism and anti-oppression, feminist policy and practice, and the mission and values of Action Canada;
  • A strong understanding of the complex systemic social and financial situations of those seeking financial assistance to access abortion and a strong anti-oppressive analysis;
  • Proficiency in Microsoft Office (Word, Excel, Outlook);
  • Proficiency in a third language is an asset (particularly Arabic, Spanish, Hindi, or Gujarati);
  • Eligible to work in Canada.

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